These Terms and Conditions of Trade are the terms on which Lionheart Events Limited provide merchandise (“Goods”) to you (“You”/”Your”) as a consumer through our website www.thewolfrun.com
Please read these Terms and Conditions of Trade carefully before ordering. You should understand that by ordering Our Goods, You agree to be bound by these Terms and Conditions of Trade.
1. INFORMATION ABOUT US
1.1 We are Lionheart Events Limited trading as a company registered in the United Kingdom under registration number 07513607. Our registered address is Welsh Road Farm, Welsh Road, Nr. Offchurch, CV33 9BG United Kingdom.
1.2 If you have any questions, complaints or comments about the website then You may contact Us as follows:
Email address: firstname.lastname@example.org
By post: Welsh Road Farm, Welsh Road, Nr. Offchurch, CV33 9BG United Kingdom.
1.3 Our VAT number is 140939607
2. OUR CONTRACT
2.1 Your order (“Order”) constitutes an offer to Us to buy the Goods you select via your Order on the website. All Orders are subject to availability and acceptance by Us. We will send You an email acknowledging receipt of Your Order.
3. YOUR STATUS
If you are under 18 years old you are not authorized to make a transaction or register an account with Us on the Web Sites. By placing an Order through the Web Sites, You confirm that You are legally capable of entering into binding contracts and You are at least 18 years old. If you are not legally capable of entering into contracts, We are legally entitled to cancel the order with You and will not be obliged to supply the Goods.
5. PRICES AND DELIVERY
5.1 The price of the Goods is as stated on the website from time to time and as confirmed to You as part of the Order process when We confirm Our acceptance of Your Order to You (except in the case of obvious error). Prices shown are inclusive of any applicable taxes.
5.3 Goods will be dispatched by Royal Mail or Fedex International. Prices shown on the Web Sites do not include delivery. Our delivery charges are as follows and will be confirmed to You during the Order process: UK delivery address: £5 per order.
5.5 We shall endeavor to dispatch the Goods to You as soon as possible after You place Your Order, normally within 2 working weeks, and in any event within 30 days beginning on the day after You place Your Order. If We are unable to dispatch the Goods within that time We will email as soon as possible to let You know and give You an estimated delivery date.
5.6 As soon as the Goods are delivered to You, You are responsible for them.
5.7 When You place an order using PayPal, You will be charged as soon as the Order is Confirmed.
6. RETURNS AND CANCELLATION
6.1 We want you to be happy with Your purchase from Us. If you are unhappy with the Goods in any way please contact Our Customer Service Team via email, telephone number or letter as provided above.
6.2 Nothing in these Terms and Conditions of Trade is intended to affect your statutory rights. These rights include: That any Goods supplied by Us will be of satisfactory quality, fit for their intended purpose, and will conform to the description given; certain remedies if Goods are defective; and except for customized Goods, a right to cancel within a specified period and receive a full refund even if they are not defective as is set out in paragraph 6.3 below.
6.3.1 If for any reason you are unhappy with Your Goods (other than customised, sale, reduced price or Goods during a promotional period), in addition to your statutory rights under the Consumer Protection (Distance Selling) Regulations 2000, we offer you the right to cancel Your Order and return The Goods to us for a full refund provided that:
(a) The Goods are received back at Our Returns Department; 65 Widney lane, Solihull, B91 3LJ, United Kingdom within 20 days. These 20 days commence the date that you receive the Goods.
(b) You return the Goods to us in substantially the same condition in which you received them. You have a legal obligation to take reasonable care of the Goods while they are in your possession. Please include where possible the original packaging, labelling and the Returns Form located on the back of the packing list (enclosed with the delivered Goods).
(c) If you decide to return the Goods, the cost of return will be your responsibility unless the goods are faulty in which case we will refund your costs. Please obtain a certificate of posting from the Post Office and keep it safe until you have received your refund or exchanged item. If you decide to use any alternative method of return and your goods are not faulty then this will also be at your own cost.
(d) The Goods are not sale or reduced price Goods. This 20 day return offer does not apply to sale or reduced price Goods. See section 6.3.6 for information about your cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000 for these goods.
(e) Your right of return and cancellation set forth above is without prejudice to your local statutory right of cancellation.
(f) All refunds under the 20 day return offer will be made within 30 days of Our receipt of the returned Goods.
6.3.3 If Your Goods are faulty or do not meet the description given on the Web Sites, please contact us as soon as possible via email or telephone number as given above to arrange a return and replacement of Goods. If you require a refund, We will refund the value of your order for those Goods (including any delivery charges).
6.3.4 Please note that if You fail to take reasonable care of returned Goods, or fail to return the Goods to Us, We will be entitled to make a claim against you for any losses which we suffer.
6.3.5 Please note that We are unable to accept returns for customised Goods unless they are faulty.
Your cancellation rights under the Consumer Protection (Distance Selling) Regulations 2000
6.3.6 For all Goods other than customised Goods, consumers have a right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel orders during the period of seven working days beginning with the day after the day on which You receive the goods. Customers outside the UK have fourteen (14) days to cancel orders under these rights. If you wish to rely on your statutory rights, You are required to cover the cost of returning the cancelled items to Us.
6.3.7 All refunds will be made within 30 days of Our receipt of the returned Goods.
7. LIMITATIONS ON OUR LIABILITY TO YOU
7.1 Nothing in these Terms and Conditions of Trade shall:
7.1.1 exclude or limit Our liability:
- for fraud, fraudulent misrepresentation or our Gross negligence or the gross negligence of Our employees or agents;
- for death or personal injury resulting from Our negligence or the negligence of Our employees or agents;
- under section 2(3) of the Consumer Protection Act 1987;
- for any matter for which it would be illegal for us to exclude, or attempt, our liability.
7.1.2 restrict Your statutory rights (See 6.2 above).
7.2 Subject to paragraph 7.1 above, and unless prohibited by Your local statutory law, these Terms and Conditions of Trade shall not:
7.2.1 make Us responsible for any damage or loss caused to You where such damage or loss is not reasonably foreseeable to You and Us when You agree to these Terms and Conditions of Trade, including where the damage or loss results from Our breach of these Terms and Conditions of Trade; or
7.2.2 make Us responsible for any damage or loss caused to You where You are not entering into these Terms and Conditions of Trade as a consumer (as defined under Your local statutory law).
7.3 Our aggregate liability to You for any loss or damage arising in connection with these Terms and Conditions of Trade shall be limited in respect of each claim to the purchase price of Your Order.
7.4 We are not responsible for any delay or failure to comply with Our obligations under these Terms and Conditions of Trade if the delay or failure arises out of any event which is beyond Our control. Such events shall include events beyond Our control affecting Us or Our suppliers.
8. DATA PROCESSING AND PRIVACY
9. ELECTRONIC COMMUNICATIONS
By using this website, You accept that communication with Us will mainly be electronic. For contractual purposes, You consent to receive communications from Us electronically and You agree that all communications that We provide to You electronically satisfy any legal requirement that such communications be in writing.
10.1 We reserve the right to change or update these Terms and Conditions of Trade from time to time. Revised Terms and Conditions of Trade will be published on this website. In any case such changes and updates will not affect transactions in process resulting from an order placed before publishing such changes and updates.
10.2 If any of these Terms and Conditions of Trade are determined to be illegal, invalid or otherwise unenforceable by reason of law then, to the extent and within the jurisdiction in which that term is illegal, invalid or unenforceable, it shall be severed and deleted from these terms and the remaining Terms and Conditions of Trade shall survive, remain in full force and effect and continue to be binding and enforceable.
10.3 If You breach these Terms and Conditions of Trade and We take no action, We will still be entitled to use Our rights and remedies in any other situation where You breach these Terms and Conditions of Trade.
10.4 Please note that you are entering into an agreement with a UK company. These Terms and Conditions of Trade and any contracts based on them, are governed by and shall be construed in accordance with the laws of the UK and any disputes arising out of them shall be subject to the non-exclusive jurisdiction of the British courts. However, nothing in these Terms and Conditions of Trade shall limit or exclude, or purports to limit or exclude, any statutory rights granted to you under local law (in particular consumer protection laws) which remain unaffected and in full force and effect.